Frequently Asked Questions

AVA is an online fashion brand focusing on women's clothing designed for everyday work. We feature capsule collections produced in collaboration with Southeast Asia's emerging young designers. In addition, we complement these with a curated set of independent lifestyle brands offering accessories, bags, and footwear.

Our clothing philosophy is versatility-with-a-twist: imbue a timeless silhouette with a captivating tweak.

Because we're primarily online, we cut obscene retail markups and pass the savings to you.

AVA's clothing is designed for women on-the-go. Between 21 to 40 years old, they are usually busy working professionals. For them, fashion is about building a collection of timeless investment pieces, and less about buying faddish pieces that wear out before the year ends.

Upon checkout, you can decide on different payment options – through PayPal, major credit cards, bank deposits, and cash-on-delivery! On PayPal, you can pay via credit card even if you don't have a PayPal account.

For orders outside the Philippines, we only accept payments via PayPal or credit cards. Unfortunately, we don't accept payments via wire transfer or telegraphic transfer.

For orders in the Philippines, your package will arrive in 3-7 business days, with the exception of items on a pre-order basis. Metro Manila orders usually arrive in less than 3 days. You'll receive your orders in a custom-designed AVA box.

For orders going to Singapore and the rest of Southeast Asia, your package will arrive in 7-14 business days, except for items sold on a pre-order basis.
We do accept returns in exchange for store credits for some items. However, for items that are marked down, all sales are final – a standard practice in the industry. We are very transparent with our return policy. Each item's web page will specify this so that members will have a completely informed decision.

To return an item, Contact Us and we'll get in touch regarding how to ship your item back.
Our current focus is the Philippine market, and AVA currently ships nationwide. Soon, we'll start shipping internationally for overseas Filipinos who want to support local brands.
We go to great lengths to ensure the authenticity and originality of our merchandise. We only carry reputable brands from reputable partners, while each item is thoroughly checked to ensure its authenticity. We guarantee that you'll have the peace of mind knowing that your AVA purchase is the real deal.