CAJA BY AVA

Introducing Caja, a personalized shopping experience that’s tailored to you and your style.

Every Caja box ordered contains pieces that are carefully curated according to one of our featured looks by our in-house team.

How does it work? Simply select a featured look. We’ll then send you a personalized Caja. Choose which pieces you like. Pay for the pieces you’ve chosen using the customized QR code included in every box. Then send the remaining pieces back to us.

What’s the catch? There is no catch! The Caja shopping service is completely free of charge. You only pay for the pieces you choose. You don’t even have to pay for the shipping of the Caja back to us.

 

 

 

FREQUENTLY ASKED QUESTIONS

Simply select a featured look. We’ll then send you a personalized Caja. Choose which pieces you like. You will have two options to pay for your item/s:

  1. Check out using the QR codeA customized QR code is included in every box.
    • For Apple users, you may use the Scan Code feature on your Facebook Messenger App. Simply point the camera at the printed QR code. You will then be directed to a link with your personalized collection. Proceed to the check out by adding items you wish to purchase to your cart, then proceed to payment. Don't forget to input the discount code included in your Instructional Guide to avail the free shipping.
    • For Android users, you may install the QR code reader app from the Play Store. Simply point the camera at the printed QR code. You will then be directed to a link with your personalized collection. Proceed to check out by adding items you wish to purchase to your cart, then proceed to payment. Don't forget to input the discount code included in your Instructional Guide to avail free shipping.
  1. Via Email
    • Expect to receive an email from AVA with a link to your personalized collection. Proceed to the check out by adding items you wish to purchase to your cart then proceed to payment. Don't forget to input the discount code included in your Instructional Guide to avail free shipping.

For returns, please put only the items that you don't wish to purchase back in the box. Contact us at orders@ava.ph, so we can schedule a pick up from your shipping address. Note that you do not have to pay for the shipment back to us.

Each shipment is completely customized to fit your individual preferences and needs. We carry a wide range of inventory that allows us to choose pieces that’ll be perfect for your personal style.
Returns are due back in the mail three days after you receive the package (for example, if your shipment arrives on Tuesday, we expect that you ship back your returns by Friday). If the third day falls on a Sunday or holiday, please drop your return box in the mail the following business day. (Can they ship during weekends?) If your returns doesn't arrive at our warehouse by (*days), we’ll assume you’re keeping all four items and willing to be charged for them.
You can decide on different payment options – through PayPal, major credit cards or bank deposits. On PayPal, you can pay via credit card even if you don't have a PayPal account.
There are no additional fees when availing a box. Shipping both ways is completely free of charge. All you have to pay for are the items you'd wish to purchase.
For returns, put only the items that you don't wish to purchase back in the box. (...) Grab? LBC?
We strive to offer our members great deals on the product that they love. (*Explain discount if they buy the whole set)
Please note that any damage will be evaluated when the item is returned to our warehouse. If you have any damage or loss issues, please email us immediately at orders@ava.ph
While we inspect each piece of clothing before it leaves our warehouse, we can't always ensure that travel will treat your pieces kindly. If you receive a damaged piece, please email us at orders@ava.ph
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